Health Customer Support Executive

We are looking to recruit a Customer Support Executive to join our young and dynamic team in the Health Department.

This role is ideal for someone with experience in a customer service environment and with a medical background.

Main duties will include but are not limited to

• Providing insurance quotations and underwriting new business
• Handling enquiries from customers, branches and intermediaries
• Seeing to walk-in customers, answering incoming calls and email enquiries
• Issuing new policies and renewals
• Developing and following up list of prospective clients.

• SEC level of education at grade 5 or higher
• IT skills particularly in Microsoft Office
• Fluent in written and spoken Maltese and English
• Ability to work as part of a team or on own initiative.

Preference will be given to candidates who have a qualification in insurance or are in the final stages of obtaining one.  A medical background will be considered an asset.

The chosen candidate will be joining a highly reputable organisation that is known for the excellent training that is provides. It offers a good working environment a good work-life balance and career progression. Benefits include:

Generous Remuneration Package

• Competitive salary.
• Exclusive Discounts: Save on insurance products, gym memberships, retail outlets and more
• Clothing Allowance: Financial support for purchasing work attire

Work-Life Balance

• Summer Hours: Enjoy shorter working hours during the summer months
• Child Sick Leave: Additional special paid child sick leave and utilisation of own sick leave to care for sick child
• Carers’ Leave: Additional special paid leave to care for sick relative

Health and Wellbeing

• Comprehensive Insurance Coverage: Includes life, personal accident and health insurance
• Consultation Clinic: Monthly on-site General Practitioner to address employee health and wellness needs
• Mental Health Support: Confidential access to mental health support at company’s expense
• Eye test: VDU eye test for employees who make use of electronic equipment

Career Development

• Educational Support: Study support and additional leave for study and exams
• Memberships: reimbursement for professional membership fees
• Bonus: Qualification Allowance upon obtaining certain qualifications

Training and Professional Development:

• Training: Regular training sessions held by experienced in-house trainers and professional training providers
• Online Training: Access online courses and resources including CPD training sessions
• Seminars and Conferences: Participate in industry seminars and conferences to stay updated on the latest trends and network with professionals

Community and Social Engagement

• Social Events: Join our fun and engaging social events
• Volunteering Leave: Paid leave for volunteering activities
• Corporate Social Responsibility: Opportunity to support and impact social and environmental causes

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.