Support Engineer

We are seeking a full-time Support Engineer to join our friendly IT team. Whether you have recently completed your IT studies or are early in your IT career, this is your chance to kickstart your journey with us. Gain hands-on experience, develop your skills, and grow your career in a supportive environment. As a Support Engineer, reporting to the IT Head, you will:

• Provide technical support to our network of users.
• Resolve technical issues in person, via phone, email, chat, and remote support.
• Work with a team of professionals to deliver cutting-edge technology solutions.
• Communicate complex technical information clearly and effectively.
• Deliver exceptional customer service with enthusiasm and energy.

Applicants are to have the following minimum skills and qualifications:

• A recognised qualification in IT at MQF level 5 or higher.
• A creative approach to problem-solving.
• Excellent written and verbal communication skills.
• The ability to convey complex technical information clearly.
• Exceptional customer service skills.
• The ability to resolve technical issues efficiently across various communication channels.

You will be joining a highly reputable organisation that is known for the excellent training that it provides. You will enjoy working in an environment that offers a good work-life balance and provides opportunities for career progression. Benefits include:

• Generous remuneration package
• • Competitive salary
  • Exclusive discounts: Save on insurance products, gym memberships, retail outlets and more
  • Clothing allowance: Financial support for purchasing work attire
• Work-life balance
  • Summer hours: Enjoy shorter working hours during the summer months
  • Child sick leave: Additional special paid child sick leave and utilisation of own sick leave to care for sick child
  • Carers’ leave: Additional special paid leave to care for sick relative
  • Hybrid working arrangement
• Health and wellbeing
  • Comprehensive insurance coverage: Includes life, personal accident and health insurance
  • Consultation clinic: Monthly on-site General Practitioner to address employee health and wellness needs
  • Mental health support: Confidential access to mental health support at company’s expense
  • Eye test: VDU eye test for employees who make use of electronic equipment
• Career development
  • Educational Support: Study support and additional leave for study and exams
  • Memberships: reimbursement for professional membership fees
  • Bonus: Qualification allowance upon obtaining certain qualifications
• Training and professional development:
  • Training: Regular training sessions held by experienced in-house trainers and professional training providers
  • Online training: Access online courses and resources including CPD training sessions
  • Seminars and conferences: Participate in industry seminars and conferences to stay updated on the latest trends and network with professionals
• Community and social engagement
  • Social events: Join our fun and engaging social events
  • Volunteering leave: Paid leave for volunteering activities
  • Corporate social responsibility: Opportunity to support and impact social and environmental causes

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.