Landlord Insurance Claims
Landlord Insurance Claims
In the event of an accident occurring at your rented property which could give rise to a claim, it is important that you notify our claims department and/or your insurance broker immediately.If your claim concerns loss or damage to your common areas, the authorised property administrator needs to contact our office. However, if your claim is with regards to loss or damage to an individual property, the owner/tenant of the apartment needs to notify us about the claim.
You must take all necessary steps to minimise or contain the loss as much as possible. This includes drying out and cleaning any wet items and removing any undamaged items from the damaged site. Do not dispose of any damaged items prior to informing us.
In the event of theft or malicious damage a report must be made to the nearest police station
Download Claim Form or Complete Online
Relevant documentation will be requested in the event of a claim as noted in the claim form.
In case of a claim for Rent Guarantee, please download the claim form using the link below.
Download Claim Form
On site meetings/surveys may at times be requested by our claims staff to understand better the nature of your claim in a way to handle your claim as efficiently as possible.
In certain cases, the need may arise to appoint independent consultants or loss adjusters to assist us in the handling of the claim. Our appointed consultants are independent professionals having vast knowledge and experience in their specific fields.
In instances where you may encounter difficulties in sourcing contractors to obtain a quote and to deliver a service, through our wide network we may be in a position to offer assistance by appointing specific tradesmen to draft reports, give quotes and deliver the service or product you may require.
If you suffer damages to your rented property or contents as a result of the negligence from the part of third parties, please ensure that you contact us immediately and provide us with details of such person(s) as soon as possible. You will also be required to hold them responsible and to invite them to view the damages caused.
Similarly, in case you cause damage or injuries to third parties, it is important that you do not admit liability and all steps are to be taken from your end to minimise the loss and act as if uninsured. You are requested to inform our claims department immediately and give us the opportunity to investigate the matter promptly.
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